Last updated: 6 October 2026
Every map is drawn for one couple, from their places, and delivered as a digital file. That is why the process is built around a proof you approve before the map is finalised.
Before a proof is issued
You may cancel for any reason and receive a full refund, as long as no proof has been sent to you. Email us and the refund is processed to the original payment method.
After a proof is issued but before approval
Tell us what is wrong and we will correct it. Spelling, a pin position, a year, a label — these are all included revisions. If we cannot produce something you are happy with, and you have already raised the issue with us, we will cancel the order and refund it, minus the payment processing fee we cannot recover.
After final files are delivered
Because the product is a non-returnable digital file, refunds are not available at this stage. This is the standard position for made-to-order digital goods, and it is the reason the approval step exists: once you approve the proof, production is final.
When we will fix it anyway
If the delivered file does not match the proof you approved — a wrong name, a missing pin, a mangled file, a size that does not open — that is our error and we will correct it and resend at no cost, with priority. Contact us within 30 days of delivery and include the order email so we can find the files quickly.
What is outside the refund policy
- Colour differences between what you see on screen and what a printer produces. Screens are backlit and printers vary; this is not a defect.
- Printing mistakes made by you or by a print shop using files that were correctly supplied.
- A change of mind about the places, city or wording after you approved the proof.
- Delays caused by a brief that was incomplete, or by a long gap in replies from you.
- Currency conversion or foreign transaction fees charged by your bank.
How to ask for a refund
Email [email protected] with the name on the order, the date of purchase and what you would like us to do. We reply within one business day and normally resolve refund requests within five business days.
Nothing in this policy limits rights you have under the consumer law of your own country, including any statutory right to cancel that applies to your purchase.